Subway UK

Whilst visiting subway at Holywood exchange Belfast asked for cooking time to be extended for potato waffles to make crispier my preference of course and nachos with cheese As the cheese has NOT melted and salsa was cold over nachosI every other subway offers this service but not this franchise.

Approached staff member who was very rude and unwilling to listen.

Threatened us with police in front of other customers we where unable to finish food without staff member asking us to leave and told never to return to this franchise...Totally unexcetable for just asking to put in oven extra cooking time which every other subway does without any questions.

We only wanted extended cooking time and NOT to reheat in microwave

Dear Subway UK Guest Care Team,

I am writing to formally lodge a complaint regarding serious misconduct, unsafe practices, and labor rights violations at one of your franchise locations: Subway near Arison Centre, Durham.

As a university student in Durham, I joined the store as a part-time staff member, hoping to gain work experience. However, I was met with a deeply toxic environment, both physically and psychologically unsafe.

1. Unpaid Wages and Exploitation

I was told I would be paid starting from May 5th, but as of June 7th, I have not received a single payment. My initial training shifts, although treated like regular shifts with full responsibilities, were unpaid. The employer refused to confirm when I will be paid or provide a breakdown of hours.

2. Unlawful Working Conditions

I was routinely shut inside a walk-in fridge, and whenever I attempted to step out due to cold or pain, the manager would immediately shut the door or walk in to stop me. I was made to memorize a thick training manual overnight and humiliated in front of customers for forgetting rarely ordered ingredients. The manager repeatedly shouted at me and pushed me away from workstations, telling me to go clean the toilet as punishment.

3. Hygiene and Food Safety Violations

I was ordered to use containers meant for food to carry dirty cloths and cleaning rags. A single cloth was used to clean both customer tables and toilets. Items supposed to soak in disinfectant for 15 minutes were often taken out early for use. These practices directly violate UK food safety regulations and put customers at risk.

4. Verbal Harassment and Cultural Discrimination

The manager and her partner (cleaning staff) frequently mocked my English, despite me being a Durham University student. They used Cantonese insults toward me, including demeaning sexualized language (吊), believing I wouldn’t understand. When I told a colleague that calling me Missy (a slang term for *** in some Asian contexts) was offensive, the manager interrupted:

Do your people pay your wages, or do I? If you don’t like it, let your people pay you.

5. Threatening Behavior

The manager's partner asked where I lived and said he would run past my college (Hill College) regularly and come find me.

This made me feel extremely unsafe, especially as I live alone.

I am deeply shaken, physically unwell, and mentally exhausted. I have cried for days and can no longer focus on my studies.

I’m not the only one; other local residents have expressed concerns in community forums. I have documented evidence (messages, witness statements, photos) and am ready to share if needed.

I request the following:

1. A formal investigation into this franchise and its management team.

2. Immediate payment of all owed wages.

3. Assurance that your brand does not tolerate unsafe or discriminatory practices.

4. Confirmation that this complaint has been received and is under review.

This situation has gone far beyond a part-time job. It is about dignity, safety, and legal responsibility.

Thank you for your time and attention. I look forward to your response.

Sincerely,

Mia

Durham University Student

today's sub was vile. it was not what I wanted, and it tasted vile and dry.

so a footlong ordered on those stupid machines because the staff would not serve me another way. I asked for help with what I wanted, and they looked at me like I was talking a different language. I had 2 bites, and it has made me feel sick. I love subways; the chicken was the driest thing I have ever tasted and looked old.

I have photos. I am absolutely disgusted. I got this from the Oldham store on Broadway Chadderton. I will never go to that one again; what a waste of money!

I think it will put me off for a while. Also, I asked for 4 cookies: 2 rainbow, 1 chocolate chip, and 1 white chocolate with macadamia. After asking for them in separate bags as my partner has a bad nut allergy, the server then put the nut one in a bag and then changed hands, so he had held them all in the same hand. So my partner would not risk eating one for that reason.

I mentioned it to the member of staff, and he looked at me like I was an idiot.

It can kill someone; surely they should be using something else to pick them up with, like tongs maybe. I am absolutely disgusted and angry.

I asked for a Honey Barbecue special. I got processed chicken.

I asked to have it toasted on two occasions that never happened. A gentleman beside me asked to girl to take for .ine with his own as he was also annoyed at the service I received. I asked to have the correct subway I originally ordered. Finally got it then aa I was walking away I was told i hadn't paid?

I said than beside me paid for mine. The subway assistant said " sure , you weren't together. The manager asked her to take for my order, I replied but she she well I didnt. Terrible service.

No apology, no trying to make amends. I will never be back to Subway Kennedy Centre, Belfast.